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Workplace Violence – Contributing Factors or Causes of Threatening Behaviour

credit limit =
total earned credit = +

Course Description: Workplace violence is a significant occupational health concern affecting clinicians, healthcare workers, and helping professionals across all practice settings. This course examines the nature and continuum of workplace aggression, from subtle passive-aggressive behavior to overt physical violence. Participants will explore the emotional and behavioral roots of anger, learn to identify the three primary anger styles — avoiders, exploders, and assertors — and develop practical skills for recognizing escalating warning signs before they become crises. Evidence-based strategies for anger management, cognitive restructuring, effective communication, active listening, and verbal de-escalation are covered in depth. The course also addresses organizational responsibility, prevention planning, and the clinicians active role in maintaining a safer workplace environment.

This course on workplace violence prevention is designed for social workers, professional counselors, psychologists, nurses, and substance abuse counselors, who do clinical work. This course is appropriate for beginning, intermediate and advanced level staff who wish to develop or increase their knowledge of workplace aggression, anger management, and de-escalation techniques. It may also be useful for employees and staff who work with clients.

Authors: DiDona, Black

Learning Objectives: This course will provide a professional with detailed information about workplace violence prevention, anger management, and de-escalation. Specifically, the practitioner will:

  1. Identify the warning signs of workplace aggression and anger triggers across all severity levels.
  2. Apply evidence-based techniques for managing anger and de-escalating conflict in clinical and organizational settings.
  3. Implement a workplace violence prevention framework including organizational planning, effective communication, and proactive intervention strategies.

Citation: DiDona, T., & Black, R. (2026). Workplace violence: contributing factors or causes of threat. CE-Classes.com. [Based on: Glomb, T. M., Steel, P. D. G., & Arvey, R. D. (2022). Office sneers, snipes, and stab wounds: Antecedents, consequences, and implications of workplace violence and aggression. In R. G. Lord, R. L. Klimoski, & R. Kanfer (Eds.), Emotions in the workplace (pp. 227–259). Jossey-Bass; Peacock, J. (2010). Anger management. Capstone Press; Feindler, E. L., & Starr, K. E. (2023). Reclaiming Children and Youth, 12(3), 158–160.]

This course content is based on a publication that has been peer-reviewed, the scientific standard for evaluating academic work. All studies and scientifically derived evidence have limitations that should be considered. If you have any questions about the accuracy or limitations of the content, please contact us at support@ce-classes.com and we will get back to you.
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This Ce-Classes.com course is approved for CE credit by:

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            [Description] => Ce-Classes.com, Provider #1142, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Ce-Classes.com maintains responsibility for this course. ACE provider approval Period: 1/5/2029
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            [Name] => The National Board for Certified Counselors (NBCC)
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            [Name] => California Board of Behavioral Sciences.
            [Description] => The California Board of Behavioral Sciences, BBS, recognizes relevant course work/training that has been approved by nationally recognized certifying bodies, such as APA, to satisfy renewal requirements.
            [Category] => Social
            [approvals_cat_id] => 2
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            [Name] => California Board of Registered Nursing.
            [Description] => CEP 15647 Expires 11/30/2026.
            [Category] => Nursing
            [approvals_cat_id] => 2
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            [Name] => California Association of DUI Treatment Programs (CADTP)
            [Description] => Provider Number 231
            [Category] => CAP
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            [Name] => California Consortium of Addiction Programs and Professionals (CCAPP)
            [Description] => Provider Number OS-12-174-0627 Expires 6-2027
            [Category] => Social
            [approvals_cat_id] => 2
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            [Name] => Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling
            [Description] => Provider #852 BAP-Expires 3/31/2027
            [Category] => Social
            [approvals_cat_id] => 2
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            [ID] => 12
            [Name] => Florida Board of Nursing
            [Description] => (CE Provider #: 50-4896) Expires 10/31/2028 Do not send certificates to the Florida Board of Nursing. You must keep this certificate for 4 years.
            [Category] => Nursing
            [approvals_cat_id] => 2
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            [Name] => Massachusetts Authorization Number
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            [Category] => Social
            [approvals_cat_id] => 2
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            [Name] => New York Social Work Board
            [Description] => - Ce-Classes.com is recognized by the New York State Education
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            [Name] => Ohio Counselor, Social Worker and Marriage and Family Therapist Board
            [Description] => - Approval from a state licensing board for counselors, social workers, marriage and family therapists is accepted by the OH CSWMFTB.
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            [Name] => Texas Board of Professional Counselors -
            [Description] => CE-Classes.com meets the requirements for acceptable continuing education.  Effective 1/1/24, at least half of the 30 hours must be obtained from a provider listed in 801.261(f). This course meets that requirement. 
            [Category] => Professional Counselor
            [approvals_cat_id] => 2
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            [Name] => Texas Board of Social Work Examiners - 
            [Description] => CE-Classes.com meets the requirements for acceptable continuing education. Effective 1/1/24, at least half of the 30 hours must be obtained from a provider listed in 801.261(f). This course meets that requirement. 
            [Category] => Clinical Social Worker
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  • Association of Social Work Boards (ASWB) Ce-Classes.com, Provider #1142, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Ce-Classes.com maintains responsibility for this course. ACE provider approval Period: 1/5/2029
  • The National Board for Certified Counselors (NBCC) Ce-Classes.com has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6320. Programs that do not qualify for NBCC credit are clearly identified. Ce-Classes.com is solely responsible for all aspects of the programs.
  • California Board of Behavioral Sciences. The California Board of Behavioral Sciences, BBS, recognizes relevant course work/training that has been approved by nationally recognized certifying bodies, such as APA, to satisfy renewal requirements.
  • California Board of Registered Nursing. CEP 15647 Expires 11/30/2026.
  • California Association of DUI Treatment Programs (CADTP) Provider Number 231
  • California Consortium of Addiction Programs and Professionals (CCAPP) Provider Number OS-12-174-0627 Expires 6-2027
  • Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling Provider #852 BAP-Expires 3/31/2027
  • Florida Board of Nursing (CE Provider #: 50-4896) Expires 10/31/2028 Do not send certificates to the Florida Board of Nursing. You must keep this certificate for 4 years.
  • Massachusetts Authorization Number: 1891%2Fworkplace-violence-contributing-factors-or-causes-of-threatening-behaviour
  • New York Social Work Board – Ce-Classes.com is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0120.
  • Ohio Counselor, Social Worker and Marriage and Family Therapist Board – Approval from a state licensing board for counselors, social workers, marriage and family therapists is accepted by the OH CSWMFTB.
  • Texas Board of Professional Counselors – CE-Classes.com meets the requirements for acceptable continuing education. Effective 1/1/24, at least half of the 30 hours must be obtained from a provider listed in 801.261(f). This course meets that requirement.
  • Texas Board of Social Work Examiners – CE-Classes.com meets the requirements for acceptable continuing education. Effective 1/1/24, at least half of the 30 hours must be obtained from a provider listed in 801.261(f). This course meets that requirement.

This course is Non Interactive .

If you would like to take this course for your CE program, it is recommended that you:

  1. Print this page
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  3. Click the “Get Course Materials” link above, if you do not currently possess the course material
  4. Answer the questions on this page as you study your course material
  5. Return to this page
  6. Click the Take Exam link above to purchase this course
  7. Submit your exam and score 75% – if you score lower, review your errors and retake exam.
  8. Click on the Print Certificate link
  9. Complete the course evaluation, (all items must be completed)
  10. Print your certificate

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Approved by the Following Agencies

Not all courses are approved by each agency. See each individual course description for specific approval information.

Approved Provider
NBCC
APA
Florida
BBS