Frequently Asked Questions


Log in Questions / Problems

I can’t log in or remember my user name

I can’t remember my password.

Certificate Related Questions / Problems

I can’t print (or open) my certificate

I have 2 licenses (different states or disciplines) can I have both numbers on my certificates?

Can I reprint my certificate?

Can I modify my certificate?

Cebroker Related Questions / Problems

Is Ce-Classes.com CE Broker compliant?

My credits have not been reported to CE Broker, can I report them myself?

I can’t find my course credits listed at Florida CE Broker?

State Requirements Questions

Are the courses accredited in my state for my professional discipline?

There is a specific course that I need for my license/discipline. Will you develop a course to meet this requirement?

Unlimited Package Questions

What is included in the Unlimited Package?

Can I take a course twice with my unlimited package so I can use the credits for both renewal cycles?

Payment Questions

How can I pay for my courses?

Course Materials Problems / Questions

I am having trouble downloading the online article.

Are the course materials included in the purchase price?

Course Completion Questions / Problems

What happens if I fail an exam? Can I take it again and is there a fee?

Are the questions at the website the actual questions for the exam?

What score is needed on an exam to earn credit?

How will I know if I have passed an exam?

Privacy Policy Questions

What is your privacy policy? Is my student information ever shared or sold?

Accommodations Questions

How can I make the words bigger or smaller when reading material at this site?

Do you make any accommodations for my disability (ADA)?

Other questions

My question is not listed here – what can I do?

 

 

 

Login Questions / Problems

 

I can’t log in or remember my user name

Your user name is your email address. On our home page, on the right side of the page you will find the box to login. If you have forgotten your password, just enter your user name and click on the box below that says “forgot your password” – a new password will be automatically generated and sent to your email address. You can then login and change the password to something that is easier for you to remember.

If you still have a problem, please Contact Us or send us and email at support@ce-classes.com. You can also call us at 954-290-8446.

 

I can’t remember my password.

You can reset your password by clicking on the Forgot your password? link on the right side of this page. A new password will be automatically generated and emailed to you. If you still have a problem, please Contact Us or send us and email at support@ce-classes.com. You can also call us at 954-290-8446.

 

Forgot password.

 

Certificate Related Questions / Problems

 

I can’t print or open my certificate

The certificate is generated automatically after you have received a passing score (75% or better) on an exam and completed all questions in the course evaluation. The most common reason for a student not being able to print a certificate is having skipped the course evaluation or some of the questions on the course evaluation. The evaluations are required by our accrediting bodies and our system is set up to only award CE credit to students earn a passing score on the exam (75% or better) AND complete the entire course evaluation.

 

I have 2 licenses (different states or disciplines) can I have both numbers on my certificates?

Yes, simply type the first number into the appropriate box in your student profile account then add a space and add the second license number. Your certificates will have both license numbers printed on them automatically.

 

Can I reprint my certificate?

To reprint your certificate of completion, simply log into our website and click on the button that says: Visit Your Student Profile – you will find a history of all the courses you have taken at Ce-Classes.com. Just click on the link labeled “Print Certificate” in blue. You will then be able to print your certificate whenever you like.

 

Can I modify my certificate?

Certificates are generated automatically based upon the information you have in your student profile. If you would like to change the spelling of your name, your license number or add an additional license number simply login and click on the Edit Your Student Profile button on the right panel of the homepage. Make any needed changes in your student profile and then return to the homepage. Click on Visit Your Student Profile – you will find a history of all the courses you have taken at Ce-Classes.com and you can reprint your certificates. The updated information from your student profile will automatically be input into your new certificate.

 

Cebroker Related Questions / Problems

 

Is Ce-Classes.com CE Broker compliant?

Yes, Ce-Classes.com is fully compliant with CE Broker requirements and reporting. We typically report credits once a week.

 

My credits have not been reported to CE Broker, can I report them myself?

No, CE Broker no longer allows licensees to self-report their ceu credits unless the credits have been taken out of state or by a provider who is nationally accredited by not Florida Board approved. Ce-Classes.com is a Florida Board approved provider and we report the course credits to CE Broker automatically if your student profile indicates that you are licensed in the state of Florida.

If you have indicated in your student profile that you are licensed in the state of Florida, and you still do not see your credits reported to CE Broker please check your license number in your student profile. You can review your student profile by logging in as a student and clicking on Visit Your Student Profile – We can only report credits to CE Broker by license number and if your license number is incorrect your credits can not be reported. In Florida, licenses generally begin with two letters followed by a number (for example: social work licenses begin with the letters SW; psychologists licenses begin with the letters PY and mental health counselor licenses begin with the letters MH)

If your license number is correct, please attempt to print a certificate for the course in question. If you cannot print the certificate, you need to complete the course evaluation in order to receive credit for the course. Occasionally, students who do not need a hard copy of their certificates of completion avoid answering the questions in the course evacuation. Please remember that CE credit is only awarded if a student earns a passing score (75% or better) AND completes all of the items in the course evaluation. If you have skipped the course evaluation, we will not receive notification of your credits being completed and cannot upload them to CE Broker.

 

I can’t find my course credits listed at Florida CE Broker?

Please login to your student account and check that you have correctly entered your discipline and license number. If your information is incorrect, your course credits cannot be reported to CE Broker. If you have made an error, and your credits were not reported by us during our regular reporting cycle, you will need to send us an email at support@ce-classes.com to explain that your license number (or other information) was incorrect and you would like us to report your course credits in our next reporting cycle.

Remember that in order to earn credits, you must both pass the exam AND complete the course evaluation. If you did not complete the course evaluation, we do not receive notice to process your credits with Cebroker.

 

State Requirements Questions

 

Are the courses accredited in my state for my professional discipline?

Just use the “Find My State Requirements” search tool on the right side of this page. A drop down menu will allow you to select your discipline; you can then click on your state and view the requirements as well as renewal information and a link to your state board’s website.

Ce-Classes.com has numerous national accreditations, including APA, ASWB, NBCC, and NADACC. As a result, most states accept our courses for continuing education credit.
Please see our “Find My State Requirements” button on the right side of the screen on our home page. The menu will allow you to select your specific discipline. Once you have done this, a page will open with all states, the current requirements and web links to the state websites. It is up to each student to verify that the courses will be accepted for credit in their specific state and discipline.

Although we update the information on these pages frequently, it is up to each professional to ensure that the courses will be accepted by their specific state licensing or accreditation board. If you notice that we have an error, please send us an email via the contact us page or by emailing support@ce-classes.com

 

There is a specific course that I need for my license/discipline. Will you develop a course to meet this requirement?

Ce-Classes.com is always looking for course materials and subjects to add to our list of available courses and we are particularly interested in courses that are required for license or certification renewal. Please email us at support@ce-classes.com or use our contact us link to let us know what type of course you need.If you have written an article or book and are interested in promoting it by having it developed into a course for continuing education, please contact us by email at support@ce-classes.com. We are happy to develop appropriate materials into ce courses and assist authors in publishing their work online on our website.

 

Unlimited Package Questions

 

What is included in the Unlimited Package?

The unlimited package allows the student to take any online courses that we offer for one year. It includes the exam fee, course credits and certificate. The overwhelming majority of our courses have course materials that are available online for free. Live seminars, hybrid courses (including the FL Laws and Rules for Chapter 491) and workshops are not included. We do offer a few courses based on books and the unlimited package does not include these materials. Most of the books used in our courses are classics in the field and readily available at your local library. If you prefer, books can also be purchased by clicking on the links provided in each course. These links take you to another site that sells the book. Ce-Classes.com does not sell books.

Please note the following restrictions: Live seminars, workshops, hybrid courses (including the Florida Laws and Rules required for Licensure under Chapter 491) are not included in this package. You have only 3 attempts at any exam. You can only complete and receive credit once for each course per year.

 

Can I take a course twice with my unlimited package so I can use the credits for both renewal cycles?

No, courses may be taken only once per calendar year. If you must repeat a course within a calendar year, you will have to contact us directly by email at support@ce-classes.com and you will have to pay for the course again.

 

Payment Questions

 

How can I pay for my courses?

You may pay for your courses and credits with a credit card, by using PayPal or by check. The easiest and fastest way to take courses is to use a credit card or PayPal. If you need to pay by check, first create a student account. Then mail a check to:

Ce-Classes.com

1275 Fairfax Court

Weston, Florida 33326

Be sure to include the following information: your name and Ce-Classes.com student number, the name and course number of the course you wish to take and an email address where we can reach you. We will send you an email when the course is available for you to take.

 

Course Materials Problems / Questions

 

I am having trouble downloading the online article.

You will need Adobe Reader to open most online course materials on our website. If you do not already have Adobe Reader installed on your computer you can download it for free at http://adobe.com/reader Just click the Download Reader link. You may also have to adjust your computer security settings in order to allow your computer to open the files.If you still cannot access the course material after trying both of these options, please contact us using our Contact Us page or by email at support@ce-classes.com or by phone at 954-290-8446.

 

Are the course materials included in the purchase price?

Yes, course materials are included for all online courses. We do have a few courses based on books, and these course materials are not included.

 

Course Completion Questions / Problems

 

What happens if I fail an exam? Can I take it again and is there a fee?

You may take an exam up to 3 times for free. If you fail an exam 3 times (score of 75% or less) you will have to pay for the course again in order to receive credit.
All exam questions come directly from the course materials and all tests are open book, so there is no reason to fail an exam 3 times unless you don’t understand the material. If that is the case please contact us for assistance. Contact us at support@ce-classes.com or by phone at (954) 290-8446.

 

Are the questions at the website the actual questions for the exam?

Yes, we recommend printing the exam in advance and answering the questions as you read the course material. The questions are in the same order as the reading material so it is simple to follow along and answer the questions as you read.

 

What score is needed on an exam to earn credit?

In order to pass an exam for CE credit you must earn 75% or better on the exam. Please remember that you must also complete all questions in the course evaluation in order to earn CE credit.

 

How will I know if I have passed an exam?

Immediately upon submitting your exam it will be scored and you will receive the results. The results will include the percentage correct as well as an item by item review of which questions were correct and which were incorrect. Ce-Classes.com does not provide you with the correct answers for questions you missed. It is up to you to go back to the course materials and find the correct answer for items missed.

 

Privacy Policy Questions

 

What is your privacy policy? Is my student information ever shared or sold?

Ce-Classes.com values your privacy and never sells or gives email addresses or other contact information to third parties. We have occasionally sent email surveys to our customers in order to improve our services, however, we manage the email list and do not provide it to any other party or agency.

Ce-Classes.com uses a secure URL (https://) for all payment information.

 

Accommodations Questions

 

How can I make the words bigger or smaller when reading material at this site?

Hold down the Ctrl key and hit the + or – key to adjust text size, though this doesn’t is will increase the size of the images on any webpage. To return the view to normal, hold down the Ctrl key and hit the 0 (zero) – the size of the image will revert back to the original size.

Articles that are presented as Adobe files (pdf) allow you to change the size of the fonts. In the tool bar you will find a magnifying glass. Drag it over the article and click to increase the size of the words.

 

Do you make any accommodations for my disability (ADA)?

Please call at (954) 290-8446 to make arrangements for accommodations for your disability. Ce-Classes.com endeavors to make reasonable accommodations for disabilities whenever possible.

 

Other questions

 

My question is not listed here – what can I do?

Please just contact us
via our contact us page, by email at support@ce-classes.com
or by phone at 954-290-8446. We want our
website to be user friendly and easy to use – we will do whatever we can to
help you.


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