This course is based upon material published in the American International Journal of Social Science and is available as an open-access article.

Customers and citizen-customers regard the service delivery demeanor of service delivery employees as pervasively disinterested.  Several studies have found a causal link between external customer satisfaction and the contribution made by the customer contact employee providing the service.  Noting that causal link, it has been recommended that businesses develop an inspirational initiative for contemporaneous application to its internal market and external market to establish ethicality.

Yet, there exists no universally accepted ethic paradigm for the service organization.  This course proposes an ethical paradigm based on the tenets of moral intensity.  The discussion includes applicable definitions of ethics, specifically attendant to the symbiotic relation extent between the internal organization and its external environments.   

This course on ethics is designed for social workers, professional counselors, psychologists, nurses, and substance abuse counselors, who do clinical work.  This course is appropriate for beginning, intermediate and advanced level practitioners who wish to develop or increase their knowledge of organizational ethics. The course material includes a literature review of organizational ethics.  It may also be useful for licensed clinicians who require clinical continuing education courses for license renewal.  

Authors:  Seal

Learning Objectives: This course will provide the practitioner with detailed information regarding ethics based on moral intensity.  Specifically, a professional will: 

• Identify the various definitions of ethics
• Explain the importance of transparency, integrity, and accountability to ethics
• Summarize the moral intensity ethic paradigm 

Citation:  Seals, G (2013).  An Ethics Paradigm for the Service Organization.  American International Journal of Social Science 2(3); May