CEU Course Details


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1711

Affirmative Care for Transgender and Gender Non-conforming People Best Practices for Front-line Health Care Staff

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Credit Value: 1
Exam Questions: 10
Passing Grade: 8 correct
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Course Description:

 

Front-line staff play a key role in creating a health care environment that responds to the needs of transgender and gender non-conforming (TGNC) people.  TGNC people have unique needs when interacting with the health care system.  First and foremost, many TGNC people experience stigma and discrimination in their daily lives, including when seeking health care.  In light of past adverse experiences in health care settings, many fear being treated disrespectfully by health care staff, which can lead them to delay necessary health care services.  Additionally, the names that TGNC people use may not match those listed on their health insurance or medical records.  Mistakes can easily be made when talking with patients as well as when coding and billing for insurance.

Issues and concerns from TGNC patients often arise at the front desk and in waiting areas because those are the first points of contact for most patients.  These issues, however, are almost always unintentional and can be prevented by training all staff in some basic principles and strategies.  This course was developed as a starting point to help train front-line health care employees to provide affirming services to TGNC patients at their organization.

 This course is based upon material published by the National LGBT Heath Education Center, a program of the Fenway Institute, and is available as an open access article.

 This course on affirmative care for transgender and gender non-conforming people is designed for social workers, professional counselors, psychologists, nurses, and substance abuse counselors, who do clinical work.  This course is appropriate for beginning, intermediate and advanced level practitioners who wish to develop their understanding of caring for transgender and gender non-conforming people. The course material includes a review of background information on TGNC people and their health needs, as well as tips and strategies for creating a more affirming environment for them.  It may also be useful for licensed clinicians who require clinical continuing education courses for license renewal.  

Authors:  National LGBT Health Education Center


Learning Objectives: This course will provide the practitioner with detailed information regarding affirmative care for TGNC patients.  Specifically, a professional will:

  • Describe health needs specific to transgender and gender non-conforming people
  • Identify barriers to health care for transgender and gender non-conforming people
  • Recognize customer service strategies that are affirming and inclusive

 Citation:  Affirmative Care for Transgender and Gender Non-Conforming People:  Best Practices for Front-line Health Care Staff.  National LGBT Health Education Center, a program of the Fenway Institute.  Updated Fall, 2016.

 

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Credits: 1 Exam Fee: $11.00 Format: Online
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This Ce-Classes.com course is approved for CE credit by:

  • The American Psychological Association (APA) Ce-Classes.com is approved by the American Psychological Association to sponsor continuing education for psychologists. Ce-Classes.com maintains responsibility for this program and its content.
  • Association of Social Work Boards (ASWB) CE-Classes.com, provider #1142, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. CE-Classes.com maintains responsibility for the program. ASWB Approval Period: 1/5/2017-1/5/2020. Social workers should contact their regulatory board to determine course approval.
  • Social workers participating in this course will receive 1 Clinical continuing education clock hours.

  • The National Board for Certified Counselors (NBCC) Ce-Classes.com has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6320. Programs that do not qualify for NBCC credit are clearly identified. Ce-Classes.com is solely responsible for all aspects of the programs.
  • The National Association of Addiction Professionals (NAADAC) Provider #96981. Expires 9/1/2019
  • This course is NOT available for NBCC credit


  • The Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling Provider #852 BAP-Expires 3/31/2019
  • The Texas Board of Social Work Examiners, Continuing Education Provider – 5674 expires 4/30/2018.
  • The Texas Board of Professional Counselors, Continuing Education Provider – 1622 expires 2/28/2018.
  • Massachusetts Authorization Number: 1711
  • Ohio Counselor, Social Worker and Marriage and Family Therapist Board – Provider # RCST031201 Expires 5/31/2019
  • New York Social Work Board NYSED Provider #120


  • The Florida Board of Nursing (CE Provider #: 50-4896) Expires 10/31/2018 Do not send certificates to the Florida Board of Nursing. You must keep this certificate for 4 years.
  • The California Board of Registered Nursing. CEP 15647 Expires 11/30/2018.


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