CEU Course Details


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Customer Service for Recovery Residences

credit limit =
total earned credit = +
Credit Value: 1
Exam Questions: 14
Passing Grade: 11 correct
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Course Description: This course is part of the educational requirements for certification as a recovery residence administrator in Florida.  It specifically addresses the certification requirements for recovery residences in the state of Florida. It includes basic information on how to provide customer service.  Both clients and neighbors are customers for recovery residences.  It is important for recovery residence administrators to provide good customer service.

This course is designed for peer support counselors, recovery residence administrators, substance abuse counselors, and paraprofessionals who want to work in substance abuse treatment. This course is appropriate for beginning level practitioners.

Authors:  TM DiDona

Learning Objectives: This course will provide the practitioner with introductory information regarding customer service for recover residences. Specifically, a professional will:

  • Describe the elements of good customer service
  • Identify why customer service matters for recovery residence administrators
  • Recognize the standards for being a good neighbor according to NARR

Citation: National Council for Behavioral Health, The customer is always right: Customer service for survival. Retrieved from https://www.thenationalcouncil.org/BH365/2015/03/13/customer-always-rightcustomer-

service-survival/ on 3/10/17. Reviewed by TM DiDona, PhD 2018 and found to be current.  For a full list of current references, please Click Here

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Credits: 1 Exam Fee: $15.00 Format: Online
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This Ce-Classes.com course is approved for CE credit by:

  • The National Association of Addiction Professionals (NAADAC) Provider #96981. Expires 9/1/2019
  • This course is NOT available for NBCC credit
  • Florida Certification Board

  • The Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling Provider #852 BAP-Expires 3/31/2019
  • California Consortium of Addiction Programs and Professionals (CCAPP) Provider Number OS-12-174-1116 Expires 11-2020 Pending

This course is Non Interactive .

If you would like to take this course for your CE program, it is recommended that you:

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3. Click the “Get Course Materials” link above, if you do not currently possess the course material

4. Answer the questions on this page as you study your course material

5. Return to this page

6. Click the Take Exam link above to purchase this course

7. Submit your exam and score 75% – if you score lower, review your errors and retake exam.

8. Click on the Print Certificate link

9. Complete the course evaluation, (all items must be completed)

10. Print your certificate

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