CEU Course Details


Ce-Classes.com

LIne number 78, 1678
PackageID= 0
package_CourseID= 9002
LIne number 135,num= 1
num11= 0
sql11= select * from tblUserScore where numScore >= ’75′ and numExamID = ’1678′ and numStudentID = ” and dtmDateTime > ’2018-06-24 09:19:15′ ORDER BY numScoreID DESC LIMIT 1
LIne number 141,ynArchived= 0
numCredits= 1
LIne number 190,query22 = select * from tblUserPayments where numStudentID = ” and numExamID = ’9003′ and dtmPaymentDate >= ’2018-06-24′ ORDER BY numPaymentID DESC LIMIT 1
pay= 1
pay= 1
ispckFound= 5
pckgStndRefSt= select * from package_student_ref where student_id =” AND expiry_date >’2018-06-24′
, numCredits= 1
LIne number 213,qry3= SELECT * FROM package_student_ref WHERE student_id = ” AND expiry_date >= ’2018-06-24′
PackExpire= 2018-06-24
nm3= 5
ynArchived= 0
LIne number 276,mysql_num_rows(res77)= 281
is_seminar_course=
LIne number 312,packageID= 9001
package_CourseID=9002
LIne number 324,packageID= 9001
package_CourseID=9002

Customer Service for Recovery Residences

credit limit =
total earned credit = +
Credit Value: 1
Exam Questions: 14
Passing Grade: 11 correct
Course material preview

LIne number 868,packageID= 9001
package_CourseID=9002
allowPrint=0
numCredits=1

Buy now to get full course material..








Course Description: This course is part of the educational requirements for certification as a recovery residence administrator in Florida.  It specifically addresses the certification requirements for recovery residences in the state of Florida. It includes basic information on how to provide customer service.  Both clients and neighbors are customers for recovery residences.  It is important for recovery residence administrators to provide good customer service.

This course is designed for peer support counselors, recovery residence administrators, substance abuse counselors, and paraprofessionals who want to work in substance abuse treatment. This course is appropriate for beginning level practitioners.

Authors:  TM DiDona

Learning Objectives: This course will provide the practitioner with introductory information regarding customer service for recover residences. Specifically, a professional will:

  • Describe the elements of good customer service
  • Identify why customer service matters for recovery residence administrators
  • Recognize the standards for being a good neighbor according to NARR

Citation: National Council for Behavioral Health, The customer is always right: Customer service for survival. Retrieved from https://www.thenationalcouncil.org/BH365/2015/03/13/customer-always-rightcustomer-

service-survival/ on 3/10/17. Reviewed by TM DiDona, PhD 2018 and found to be current.  For a full list of current references, please Click Here

buy = 0
LIne number 946,packageID= 9001
package_CourseID=9002
allowPrint=0,is_seminar_course=
LIne number 1013,packageID= 9001
package_CourseID=9002
allowPrint=0,is_seminar_course=
Line number 1050,pay=1, years=0, allowPrint=0
row33=0
coup[Expires]=2020-06-19 19:48:57
sql22=select * from tblUserScore where numScore >= ’75′ and numExamID = “1678″ and numStudentID = “” and dtmDateTime > ’2018-06-24 12:00:00′ order by numScoreID desc limit 1
Line number 1098, years, months, days, hours, minuts, seconds49,6,6,0,0,0
Date1=
date2=2019-06-24


Credits: 1 Exam Fee: $15.00 Format: Online
Line number 1950

Course Preview


This Ce-Classes.com course is approved for CE credit by:

  • The National Association of Addiction Professionals (NAADAC) Provider #96981. Expires 9/1/2019
  • This course is NOT available for NBCC credit
  • Florida Certification Board


  • The Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling Provider #852 BAP-Expires 3/31/2021
  • California Consortium of Addiction Programs and Professionals (CCAPP) Provider Number OS-12-147-0221 Expires 2-2021


This course is Non Interactive .

If you would like to take this course for your CE program, it is recommended that you:

1. Print this page

2. Log In

3. Click the “Get Course Materials” link above, if you do not currently possess the course material

4. Answer the questions on this page as you study your course material

5. Return to this page

6. Click the Take Exam link above to purchase this course

7. Submit your exam and score 75% – if you score lower, review your errors and retake exam.

8. Click on the Print Certificate link

9. Complete the course evaluation, (all items must be completed)

10. Print your certificate


Some courses require Adobe Acrobat reader to be installed. If you do not have Adobe Acrobat Reader,

Download it here for FREE!









© 2012 ce-classes.com – All rights reserved