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General Effective Communication Requirements under Title II of the ADA

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Credit Value: 1
Exam Questions: 10
Passing Grade: 8 correct
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Course Description:

This ADA Best Practices Tool Kit for State and Local Governments discusses the requirements of Title II of the Americans with Disabilities Act for effective communication with those who have communication barriers.  It defines effective communication and auxiliary aids and services, emphasizing when state and local governments are required to provide these auxiliary aids and services, as well as who gets to choose which aid or service will be provided.  The course concludes with suggestions to assist state and local governments in planning ahead to provide effective communication.


This course is based upon material published online by the Civil Rights Division of the United States Department of Justice and is available as an open access article.


This course on communication best practices under Title II of the ADA is designed for social workers, professional counselors, psychologists, nurses, and substance abuse counselors.  This course is appropriate for beginning level practitioners who wish to develop their understanding of best practices for communicating with those who have barriers under the Americans with Disabilities Act. The course material comprises one chapter of the ADA Tool Kit issued by the US Department of Justice.  


Authors:  Civil Rights Division, United States Department of Justice


Learning Objectives: This course will provide the practitioner with detailed information regarding effective communication best practices under Title II of the ADA.  Specifically, a professional will:

  • Describe effective communication
  • Identify regulations regarding auxiliary aids and services that can be used to provide equal access under the ADA
  • Recognize when auxiliary aids and services must be provided

Citation:  ADA Best Practices Tool Kit for State and Local Governments.  Civil Rights Division of the US Department of Justice. (2007). Retrieved July 1, 2017 from https://www.ada.gov/pcatoolkit/toolkitmain.htm. Reviewed by TM DiDona, PhD 2018 and found to be current. For a full list of current references, please Click Here

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Credits: 1 Exam Fee: $11.00 Format: Online
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  • The National Association of Addiction Professionals (NAADAC) Provider #96981. Expires 9/1/2019
  • This course is NOT available for NBCC credit
  • Florida Certification Board

  • California Consortium of Addiction Programs and Professionals (CCAPP) Provider Number OS-12-147-0221 Expires 2-2021

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